Services offered by Securus Technologies

Securus Technologies is an established company that works with the correctional facilities. Inmates are normally comprised of our friends and family and although they are locked in, they deserve to be given attention and lots of love. Securus understands this and has therefore made their mission to serve all inmates in jails and prisons. The company has been in operation in the last 25 years and has managed to bring a lot of revolution when it comes to the correctional facilities in the United States. The main aim of Securus is to make sure that all inmates get to communicate well with their family and friends as they still serve their jail term.

Securus Technologies was founded in 1986 and its regional offices are situated in Atlanta, Carrollton and Allen. The prison communication company has employed approximately 1,000 employees who share the vision of the company of serving all inmates. Currently, Securus works with 26,000 correctional facilities in the US. The company has also extended its operations in Canada where it serves 2299 correctional facilities. The headquarters of Securus Technologies are located in Dallas, Texas. Apart from the correctional facilities, Securus Technologies is also involved with the law enforcement agencies. Some of the services offered by Securus include; public information, information management, incident management, emergency response, verification, inmate self-service and monitoring. Securus is also involved in the fight against contraband phones in correctional facilities and works hard to make sure that such phones are not registered by any mobile companies.

From time to time, Securus Technologies gets customer feedback about how their technology has helped in solving as well as preventing crime in the correctional facilities. The customers are mostly prison officials who are in charge of the correctional facilities. Customers state that through the technology provided by Securus, they have managed to track call information and identified some of the fraud that goes inside the prisons. Corrupt officials have also been brought to book with the help of Securus Technologies.


Securus Technologies Helpful in Tracking Down Fugitives

When there is a dangerous fugitive loose in my city, we have a fugitive task force that specializes in taking control of the situation quickly and finding our suspect before he can commit an other crimes. This month, we got the call that a fugitive escaped the inmate transport bus and was loose in our city. The bus had mechanical issues, and while the vehicle was being repaired, this daring fugitive dot out the window and into the woods. As far as we knew, he was still in shackles and his orange prison jumpsuit.


It didn’t take long for the tips to come pouring in, and one took us right to a wooded area where the suspect was though to be hiding. Luckily for him, he was able to get into a hardware store and saw off his cuffs and find a change of clothes, ten slip into the woods. The tips lead us to that location, and the dogs were on the scent from there. We did not think the suspect had any family or friends in the area, so we headed to the local prison for help.


Once at the prison, we discovered they utilized the Securus Technologies call monitoring system to make their location safer. These units are in 2,500 jails around the country, and the CEO says his employees are all dedicated to making our world safer. We plugged the suspect into the LBS software, and we got a hit that day from a distant cousin in our jail telling his family where the suspect was based on news reports and chatter in the jail. This inmate was key in helping us to identify who was going to meet the suspect and give him a ride out of our county. We intercepted both and made the arrest before anyone was hurt.


Solving Cold Cases Faster with Securus Technologies

When I was assigned to the cold case department in our police department, my goal was to make short work of as many cases as I could so I could give residents the closure they were looking for. In many cases, all I really needed was to get the right people talking, and the leads would put me in a position to catch the person responsible. This was not the case with one suspect who literally fell off the face of the earth.


Despite numerous leads from witnesses who say they saw the suspect in town, they never panned out and I was always chasing my tail with this suspect. If he was in town, he was using the help of a tight network to keep him from getting caught. I was about to find out just how deep underground he really would be willing to go after I discovered a resource in one of the most unlikely places.


I was in the jail doing some research on another case, when the officers on duty informed me that Securus Technologies updated the call system and they were now using the LBS software to detect when inmates were talking about drugs, weapons, and other types of contraband in their cells. I knew that now of the inmates would talk to me about my cold case or my suspect, so I decided to listen in to see if there was any chatter going on that we did not pick up on.


That afternoon, the software alerted my team to a conversation an inmate had with his family, where they were talking about allowing a friend to remain in the pool house until the heat died down. It happened to be a friend of the fugitive’s girlfriend, and the pieces quickly began to add up. We were able to get the suspect in custody and he was later found guilty of all charges and will not be free in the near future.


Securus Technologies Bridges the Family Gap with their Video Visitation program

Time is of great essence when preparing to visit an inmate. You have to adjust your priorities to get the right moment to visit an inmate during specific days. For children, it could mean giving up weekends or even schooling days. Securus Technologies has come up with an answer for people in correction facilities. The company presents a mobile visitation program that seeks remove challenges experienced with traditional prison visits. The new software comes with a great convenience for people that use the service. People that want to use Securus video visitation program can do so through their mobile devices or computers. All that one needs is an internet connection, and they are ready to go.


Apart from the convenience that comes with the program, the ability for children to connect with their parents is the most beneficial part of the system. Anyone that has gone with a child for prison visits knows the challenges. It involves a long distance and a long wait line that could be very tiresome. Children may sometimes cry when they see that they cannot be with their parents. The video visitation eliminates limitations that come with the traditional visitation. It offers inmates a chance to talk to their families at any time. The visitation program has become the most exciting thing in correction facilities. Families and prisoners wait in anticipation for the time they would get to talk to the loved ones.


Securus Technologies Inc. is a technology firm with offices in Dallas, Carrollton, and Allen. The company has been providing communication and technical services for thirty years. It has majored in particular services such as investigations, monitoring, public safety, corrections and public information. Securus Technologies serves approximately 3,400 prisons spread at different parts of the United States. The company is committed to keeping families and friends together.


One advantage of the video visitation technology is that it is easy to use. Families can communicate with inmates, comfortably and safely from their homes. They do not have to go through several security checks or travel for long distances so as to be with their loved ones. The visitation program gives inmates a chance to communicate with people that have no time to visit. People that benefit from the program should include young children, an elderly parent or even a pregnant spouse. The kind of solutions provided by the company has proved to help better family relationships. Connecting families through a simple visitation program make a special moment for inmates and their loved ones.

Securus Technologies Building Bridges Between Families Separated by Prison Walls

Securus Technologies has implemented important changes in prison communications. One important aspect of prison life is the continued contact by the prisoner with friends and family. When a person is convicted of a crime, they must pay a price for their actions. Usually, they are incarcerated in federal or state facilities that are often great distances from their hometowns. The burden of visitation had been placed upon the family and friends of the person convicted, and they had to travel long distances to stay in touch with the person serving time. This was expensive and time consuming not to mention dehumanizing to be subjected to full body searches and the prison atmosphere.

Developments in social media and the internet, and put in place by Securus Technologies has changed this. Now friends and family can stay in contact with those incarcerated thanks to video and audio communication services provided by Securus Technologies. A phone call, with video added, takes the place of an expensive visit to a prison facility. In the case of this example in the Vimeo video, the toddler would have a difficult time traveling and visiting her father in the prison facility far from home. This new technology helps all members of this family and other friends and family of those serving out their sentences waiting for the time when they can return to society.

Securus Technologies, founded in 1986, is based in Dallas. The company employs more than 1000 with contracts in 2600 correctional facilities in the United States of America.

A recent Vimeo video using the technologies in place by Securus shows an inmate father talking with his toddler in the comfort of the family home. This connection is vital for inmates to maintain with family members as a part of the rehabilitation process.

Thanks to Securus Technologies communication can now take place under more pleasant conditions. The inmate has a reason to behave responsibly in order to receive this special privilege of communication with home, friends, and family. Prison guards applaud the program as well. It is a time-saving process that allows the prison staff to have more time to perform remedial work on the prisoner.

This Vimeo video tears at our heartstrings to see this separation, but our hearts are warmed by the process that allows for this type of tender communication. Watch the short Vimeo video here: Securus Video Visitation – Kids

To learn more about Securus Technologies click here.

Securus Video Visitation – Kids from Securus Technologies on Vimeo.